Welcome to Finvence's privacy policy. Finvence Technologies Limited respects your privacy and is committed to protecting your personal data.
This privacy policy applies to your use of our website and (together with our SAAS Terms of Service Agreement and our Acceptable Use Policy) to your use of the Platform (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
This privacy policy aims to give you information on how Finvence collects and processes any personal data we collect from you (either directly or via third parties), or that you provide to us through your use of our Platform or this website.
We may receive your personal data via the following routes: (i) Direct interactions. You may give us your Identity, Contact and Financial Data by registering as a User on our Platform; (ii) Automated technologies or interactions. As you interact with our Platform and website, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions and patterns; and (iii) Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources such as insolvency practitioners, open-banking applications and public registers. Further details on the ways in which we may receive your personal data is set out in section 3 below.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Finvence is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC so please contact us in the first instance.
We keep our privacy policy under regular review. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you next log onto our Platform. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Platform.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website and our Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform and/or website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
includes first name, middle name, maiden name, last name, former names, username or similar identifier, marital status, title, date of birth, nationality, employment status, occupation, residential status, dependents, dependents age, marital status, photos/images and gender.
includes billing address, delivery address, physical address(es), postcode, email address and telephone numbers.
includes bank account details, wage/salary data, National Insurance number, tax status, tax code, welfare and benefits details, pension data, assets, savings and investment data, loan and creditor debts, credit history and financial solvency status.
includes details about payments to and from your bank accounts which our Platform has access to.
includes the type of device you use (for example a mobile device and unique device identifier such as the IMEI number), the MAC address of your device's wireless network, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Platform or website.
includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
includes details of your use of our Platform or website.
includes your preferences in receiving marketing from us and our third parties and your communication preferences.
includes vulnerability flags, registration numbers and priority service indicators which may represents your personal circumstances at a given point in time.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website or Platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We may collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact and Financial Data by registering as a User on our Platform, uploading your documentation to the Platform, digitally connecting your banks accounts to the Platform via open banking services, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
As you interact with our Platform and website, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, usage and feedback logs and other similar technologies. If you supply us with bank statements or similar financial documents or digitally connect your bank accounts through our Platform, you should be aware that we may also collect Transaction Data. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://Finvence.com/cookie-policy/ for further details.
We will receive personal data about you from various third parties and public sources as set out below:
providers of technical, payment and delivery services and data brokers or aggregators, insolvency practitioners, creditor agencies, financial advisors inside the United Kingdom or EEA.
including but not limited to Companies House, the Electoral Register, the Insolvency Service, the Gazette and the Vulnerability Registration Service, - based inside the United Kingdom or EEA.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.
We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:
We will only send you direct marketing communications by email if we have your consent. You have the right to withdraw that consent at any time by contacting us.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal grounds we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| Registration of User account on the Platform and/or installation of our App. |
(a) Identity (b) Contact (c) Technical (d) Profile |
Your consent. |
| Uploading User content to User account for use of the Platform in the performance of the Service. |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical (f) Vulnerability |
(a) Your consent. (b) Performance of a contract with you. (c) Necessary for our legitimate interest. |
| To share analytics and processing results with you and Third Parties e.g insolvency practitioners and regulators. |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Vulnerability |
(a) Your consent. (b) Performance of a contract with you. |
| To manage our relationship with you including notifying you of changes to the Services. |
(a) Identity (b) Contact (c) Financial (d) Profile (e) Marketing and Communications |
(a) Your consent. (b) Performance of a contract with you. (c) Necessary for our legitimate interest. (d) Necessary to comply with legal obligations. |
| Storing and using data to improve our data models and algorithms. |
(a) Financial (b) Transaction (c) Technical (d) Vulnerability |
Necessary for our legitimate interests (to train and improve the accuracy of our data models and analytics and to improve our Service). |
| To administer and protect our business and our software including troubleshooting, data analysis and system testing. |
(a) Identity (b) Contact (c) Technical (d) Usage |
Necessary for our legitimate interests (for running our business, provision of administration, IT services and network security). |
| To monitor trends so we can improve Services. |
(a) Identity (b) Contact (c) Technical (d) Profile (e) Usage (f) Marketing and Communications |
(a) Your consent. (b) Necessary for our legitimate interests (to develop our Services, define types of customers for our products and Services, to develop our business and to inform our marketing strategy). |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the Purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
The only transfers of your personal data that take place are within the UK and EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
(commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
means that you have given us permission (your consent) to process your personal data for one or more specific purposes.
means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Other companies in the Finvence Group acting as joint controllers or processors and who are based in the United Kingdom or EEA.
• Service providers acting as processors or independent controllers based in the United Kingdom or EEA who provide cloud services, open banking services, insolvency registers, postcode lookup services, and vulnerability registers.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, financial advisors, mortgage brokers, loan brokers, loan origination companies, insolvency practitioners, debt advisors and insurers based in the United Kingdom or the EEA who provide consultancy, banking, legal, mortgage, loan, insolvency, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom.
means an intelligent debt recovery platform which offers Services that uses machine learning technology to automate document, data, reporting and administrative processes for customers. The Platform can be accessed by insolvency practitioner firms, debt advisor firms, personal financial planning firms, mortgage brokers, loan brokers and loan origination companies, or consumers as authorised Users on behalf of each of the firm types via a consumer portal and/or mobile app.
means the specific proprietary software-as-a-service product(s) of ours specified in an order form, including any related documentation, and excluding any third-party products.
means you and/or the named users authorised by you to use the Services in accordance with the terms of our SAAS Terms of Service Agreement and our Acceptable Use Policy.
If you have any questions about this Privacy Policy or your personal information, please contact us.