Quality Policy

Customer Focus

At Finvence, we pride ourselves on our integrity and our willingness to listen to our customers and understand their needs. We are committed to providing our customers with services and solutions which meet and exceed their expectations. We will achieve this aim by providing the leadership, resources and systems necessary to consistently meet our customers’ requirements.

Our Commitment to Quality

The implementation of our quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Directors. In line with our values, all staff accept accountability for their own output.

To successfully achieve our aims Finvence will:

• Comply with all statutory laws and regulations;
• Listen to our clients to understand their challenges and satisfy their needs;
• Employ industry-leading quality standards in the development and delivery of business solutions for our customers;
• Foster a quality mind-set and apply appropriately high level of attention to detail in each and every task we undertake;
• Strive for zero defects and no waste by constantly looking for opportunities to improve our processes to deliver competitive advantage;
• Promote quality throughout the company by integrating safety, health, environment and sustainability into the day-to-day operations of our business;
• Strive to deliver accuracy and consistency in the business solutions we develop for our customers and ensure that our solutions deliver cost effective value and are fit-for-purpose;
• Require our suppliers and contractors live up to the same high-quality standards we set for ourselves;
• Provide appropriate training for our employees to enable them to develop and reach their potential in line with our business objectives;
• Maintain our reputation for honesty and integrity and ensure that this is reflected throughout the company.

Continuous Improvement 

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We will continually monitor and review our quality management arrangements to ensure that they remain effective and relevant to the changing needs of our customers. This policy will be reviewed regularly to assess opportunities for continual improvement and to ensure that it continues to meet our requirements and remains suitable for our business needs.